Privacy Policy

At Punia Homes Pty Ltd (“we”, “us”, “our”), we recognise the importance of protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website (https://mediumorchid-mule-862130.hostingersite.com
), engage with our services, or otherwise interact with us.

1. Collection of personal information

We may collect personal information about you when you:

Visit our website, complete a contact form, request a quote, subscribe to our newsletter, or submit feedback.

Provide information to us in connection with building or design services (for example your name, address, telephone number, email address, your site address, the nature of your project, budget, and technical or architectural requirements).

Interact with us via telephone, email or other means.

The types of personal information we may collect include your name, postal address, email address, telephone number, project site address, and other information necessary to provide our services. We may also collect non-identifiable information (such as browsing behaviour, IP address) to help us improve our website and services.

2. Use of your personal information

We use your personal information for the following purposes:

To respond to your enquiries, provide quotes, deliver the services you have requested, and maintain contact with you.

To manage our business operations, such as record-keeping, billing, customer support and internal reporting.

To improve our services and develop new service offerings, and to tailor our website, content and marketing communications based on your interests (where you have opted in).

Where required by law, regulation or in connection with a legal process, investigate or prevent wrongdoing.

3. Disclosure of personal information

We may disclose your personal information:

To our subcontractors, architects, engineers, suppliers, service providers or other third-party partners who assist us in delivering our building, design or related services (provided they agree to protect the confidentiality of your information).

Where required by law or regulation (for example to comply with a court order or governmental direction).

In the event that we sell or restructure our business, your information may be transferred as part of that transaction—subject to continued protection of your personal information.

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

4. Cookies and website analytics

Our website may use cookies and similar tracking technologies to collect non-personal information such as your browser type, device, visit time and pages accessed. This helps us understand how our website is used and how we can improve it. You may adjust your browser settings to disable cookies; however, some parts of the website may then not function properly.

5. Security of your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Access to your information is limited to employees, contractors and agents who need it to perform their duties and who are bound by confidentiality obligations. While we strive to protect your information, no method of transmission over the internet is completely secure; we cannot guarantee absolute security.

6. Access to and correction of your information

You have the right to request access to, or correction of, the personal information we hold about you. If you would like to access or correct your information, please contact us using the details below. We will respond within a reasonable time and notify you of any corrections we make.

7. Retention of personal information

We retain your personal information for as long as required to fulfil the purposes for which it was collected and to meet our legal and regulatory obligations. After this period, we will securely destroy or anonymise the information.

8. Marketing communications

If you have opted-in to receive marketing communications from us (e.g., newsletters, promotions), we may send you such content about our products, services, events or special offers. You can unsubscribe at any time by following the unsubscribe link in the email or by contacting us. We will treat your request promptly and cease further marketing communications.

9. International transfers

If, in exceptional cases, your personal information is transferred or stored outside Australia (for example with a cloud services provider), we will ensure that appropriate safeguards are in place to protect your information in accordance with the Australian Privacy Principles.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will indicate when the latest version was published. We encourage you to review this policy periodically. Your continued use of our website or services after updates indicates your acceptance of the revised policy.